About the job
This job is all about providing exceptional leadership to the Customer Solutions team at The Good Guys. By ensuring a positive channel experience and effective resolution of issues, you will play a crucial role in enhancing customer engagement and loyalty. The team thrives in a fast-paced, diverse environment where creativity and ideas are celebrated, making it a fantastic place to grow your career.
You'll be responsible for
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Leading the Customer Solutions team
Lead and empower the Customer Solutions team to provide customers and other key stakeholders with efficient, timely and effective support that drives customer engagement and loyalty.🔧
Resolving customer issues
Compliantly resolve complex, escalated customer issues using available tools to reduce customer friction.🌱
Coaching and developing team members
Coach and develop the team to efficiently provide support and find resolutions for customers using the complaints framework.Key criteria
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Customer experience expertise (3+ years)
Demonstrated experience in customer experience roles, enhancing satisfaction.View
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Complaints management experience
Proven background managing complex customer complaints effectively.View
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Compliance knowledge
Experience in navigating compliance within regulated industries.View
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