About the job
Kickstart your career at Australia’s number one address in property with REA Group! As a Customer Support Consultant, you will play a vital role in delivering exceptional customer experiences while working within a collaborative team. This permanent full-time job is based in Sydney, where you will have the opportunity to make a real impact and grow in a thriving culture that values high performance and care.
You'll be responsible for
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Resolving customer issues
Addressing customer inquiries via phone, email, and web chat in an empathetic and professional manner.⚖️
Balancing customer demands
Managing multiple tasks in a fast-paced customer contact environment while ensuring quality service.💡
Identifying improvement opportunities
Proactively suggesting innovations to enhance employee and customer experiences.Key criteria
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1+ years in customer-facing roles
Experience in fast-paced environments like retail or hospitality.View
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Technical proficiency with systems
Ability to multitask using tools like Zendesk and Salesforce.View
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Strong communication skills
Demonstrated ability to promote customer loyalty through empathy.View
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