REA Group2 followers31 jobs

Customer Support Consultant

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 1 hour agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

Kickstart your career at Australia’s number one address in property with REA Group! As a Customer Support Consultant, you will play a vital role in delivering exceptional customer experiences while working within a collaborative team. This permanent full-time job is based in Sydney, where you will have the opportunity to make a real impact and grow in a thriving culture that values high performance and care.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Resolving customer issues

Addressing customer inquiries via phone, email, and web chat in an empathetic and professional manner.
⚖️

Balancing customer demands

Managing multiple tasks in a fast-paced customer contact environment while ensuring quality service.
💡

Identifying improvement opportunities

Proactively suggesting innovations to enhance employee and customer experiences.

Key criteria

📞

1+ years in customer-facing roles

Experience in fast-paced environments like retail or hospitality.

View

💻

Technical proficiency with systems

Ability to multitask using tools like Zendesk and Salesforce.

View

🤝

Strong communication skills

Demonstrated ability to promote customer loyalty through empathy.

View

View more

A meaningful career starts with a match

Apply on REA Group
Send via their website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
1+ years in customer-facing roles
Experience in fast-paced environments like retail or hospitality.

View

Technical proficiency with systems
Ability to multitask using tools like Zendesk and Salesforce.

View

Strong communication skills
Demonstrated ability to promote customer loyalty through empathy.

View

Problem-solving experience
Proven skills in resolving customer issues effectively.

View

Growth mindset and adaptability
Enthusiasm for learning and continuous improvement.

View

Similar jobs

View all
eToro
eToro
Customer Support RepresentativeSydney, NSW · Full-time
This job is about being the frontline of trust for Spaceship's members, providing essential customer support across all products. The impact of this role is significant, as it helps to build trust and satisfaction among users while driving insights for the business. The team values collaboration, empathy, and a proactive approach, ensuring that every interaction is meaningful and supportive.
HUB24
HUB24
Customer Support ManagerMelbourne, VIC · Full-time
The Customer Support Manager at HUB24 is all about leading a dynamic team to deliver exceptional customer service experiences. This job plays a crucial role in ensuring that service levels and customer satisfaction targets are not just met, but exceeded. The team thrives on collaboration, creativity, and a customer-first mindset, making it an exciting opportunity to make a real impact.
MYOB
MYOB
Customer Support Analyst - 12 Month ContractSydney, NSW · Contract
As a Customer Support Analyst at Flare, you will be at the forefront of enhancing the employee experience by providing exceptional support across our products and apps. Your contributions will directly impact our mission to make the world of work better and more beneficial for everyone. Our team thrives on collaboration, innovation, and a commitment to customer satisfaction.
Mable
Mable
Customer Support SpecialistMelbourne, VIC · Full-time
The Customer Support Specialist job at Mable is all about being at the heart of a leading healthtech platform, where you will support and empower users from diverse backgrounds. This role is crucial for driving customer engagement and building trust, ultimately helping to create lasting, positive change in the care and support sector. Mable fosters a high productivity and dynamic team environment, making it a great place to contribute to meaningful outcomes.