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Customer Support Analyst - 12 Month Contract

JuniorMid levelContractHybridSydney NSW, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Customer Support Analyst at Flare, you will be at the forefront of enhancing the employee experience by providing exceptional support across our products and apps. Your contributions will directly impact our mission to make the world of work better and more beneficial for everyone. Our team thrives on collaboration, innovation, and a commitment to customer satisfaction.

You'll be responsible for

📞

Providing first line support

Delivering first line support across Flare products and apps, assisting employees and employers via Zendesk, email, and phone.
🔧

Troubleshooting and resolving issues

Triage, troubleshoot, and resolve issues of varying complexity, documenting clear reproduction steps and escalating when necessary.
📚

Maintaining Help Centre content

Improving Help Centre content, automations, and internal runbooks to enhance customer self-service capabilities.

Key criteria

📞

Customer support experience

Demonstrated experience in customer support or advocacy roles.

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🛠️

Proficiency with support tools

Experience using Zendesk or Salesforce for customer interactions.

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🔍

Strong troubleshooting skills

Proven ability to identify and resolve complex issues effectively.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer support experience
Demonstrated experience in customer support or advocacy roles.

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Proficiency with support tools
Experience using Zendesk or Salesforce for customer interactions.

View

Strong troubleshooting skills
Proven ability to identify and resolve complex issues effectively.

View

Reliable documentation skills
Experience maintaining clear documentation and internal resources.

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Collaboration with teams
Experience partnering with internal teams to drive customer improvements.

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