REA Group2 followers7 jobs

Customer Support Consultant

JuniorMid levelFull-timeHybridRichmond VIC 3121, AustraliaPeople and cultureCustomer servicePosted 1 day agoVerified 2 days ago
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About the job

Join a collaborative team at REA Group and deliver exceptional customer experiences! This job is all about solving different problems every day while enjoying great learning opportunities. The team thrives on high performance and care, making a real impact in the property journey of customers.

You'll be responsible for

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Resolving customer issues

Resolve issues with our customers via phone, email and web chat in an empathetic, professional and timely manner.
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Balancing customer demand

Balance customer demand and multi-tasking in a fast-paced customer contact environment.
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Identifying opportunities for improvement

Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence.

Key criteria

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Customer service experience

1+ years in a fast-paced call centre environment.

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Technical proficiency

Experience using systems like Zendesk, Slack, and Salesforce.

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🀝

Empathy and communication skills

Demonstrated ability to communicate clearly and positively.

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Meet the team

About the company

View your fit

4 criteria for this job
Customer service experience
1+ years in a fast-paced call centre environment.

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Technical proficiency
Experience using systems like Zendesk, Slack, and Salesforce.

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Empathy and communication skills
Demonstrated ability to communicate clearly and positively.

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Problem-solving skills
Experience resolving customer issues with strong analysis.

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