About the job
This job is about being the frontline of trust for Spaceship's members, providing essential customer support across all products. The impact of this role is significant, as it helps to build trust and satisfaction among users while driving insights for the business. The team values collaboration, empathy, and a proactive approach, ensuring that every interaction is meaningful and supportive.
You'll be responsible for
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Handling member enquiries
Managing member enquiries via email, chat, and phone, answering questions about account features and product functionality.🔧
Solving account-specific problems
Assisting with deposits, withdrawals, account updates, identity verification, and other operational queries.🕒
Providing informed support
Drawing on product knowledge and internal systems to give members accurate, timely answers.Key criteria
📞
B2C customer support experience
2+ years in B2C customer support or success roles.View
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Experience with customer support platforms
Proven experience using CRM, ticketing, and chat systems.View
📊
Understanding of financial products
Solid knowledge of superannuation and managed investments.View
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