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Customer Support Representative

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 months agoVerified 11 hours ago
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About the job

This job is about being the frontline of trust for Spaceship's members, providing essential customer support across all products. The impact of this role is significant, as it helps to build trust and satisfaction among users while driving insights for the business. The team values collaboration, empathy, and a proactive approach, ensuring that every interaction is meaningful and supportive.

You'll be responsible for

📧

Handling member enquiries

Managing member enquiries via email, chat, and phone, answering questions about account features and product functionality.
🔧

Solving account-specific problems

Assisting with deposits, withdrawals, account updates, identity verification, and other operational queries.
🕒

Providing informed support

Drawing on product knowledge and internal systems to give members accurate, timely answers.

Key criteria

📞

B2C customer support experience

2+ years in B2C customer support or success roles.

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💻

Experience with customer support platforms

Proven experience using CRM, ticketing, and chat systems.

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📊

Understanding of financial products

Solid knowledge of superannuation and managed investments.

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Meet the team

About the company

View your fit

5 criteria for this job
B2C customer support experience
2+ years in B2C customer support or success roles.

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Experience with customer support platforms
Proven experience using CRM, ticketing, and chat systems.

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Understanding of financial products
Solid knowledge of superannuation and managed investments.

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Clear communication skills
Ability to explain complex concepts clearly in writing and verbally.

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AI curiosity
Demonstrated interest in how AI enhances customer support.

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