Customer Service Call Centre Manager
About the job
As a Family Experience Lead at Nido Early School, you will be at the heart of creating exceptional experiences for families embarking on their early education journey. Your leadership will inspire a team of specialists to deliver warmth and professionalism in every interaction, ensuring families feel valued and supported. Nido thrives on a culture of lifelong learning, and together, you will champion service excellence and foster strong family relationships.
You'll be responsible for
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Leading and mentoring
Lead and mentor a team of 5 Family Experience Specialists to foster a culture of service excellence.🤝
Driving family engagement
Drive high-quality, solution-focused family engagement to ensure exceptional experiences for families.📈
Managing performance
Manage performance, KPIs, and team development to achieve service excellence and compliance.What we're looking for
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Team leadership experience
Demonstrated experience leading and mentoring teams in customer service.View
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Exceptional communication skills
Proven ability to build relationships and engage families effectively.View
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KPI management expertise
Experience managing performance metrics and ensuring service excellence.View
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