Customer Service Manager
About the job
Drakes Rosewood is offering an exciting career opportunity for a motivated and hardworking leader to join their Customer Service department. This job is all about providing exceptional service and creating a fantastic shopping experience for customers while leading a small team. At Drakes, teamwork and a supportive culture are key, making it a great place to grow and develop your career.
You'll be responsible for
👨👩👧👦
Managing a small team
Overseeing a small team to ensure excellent customer service and operational efficiency.📅
Creating rosters
Developing and managing staff rosters to ensure adequate coverage and service.🛠️
Resolving customer issues
Addressing and resolving customer concerns to maintain high satisfaction levels.Key criteria
🛒
Front end and POS knowledge
Demonstrated experience with front end operations and POS systems.View
🌟
Customer service commitment
Proven dedication to delivering exceptional customer experiences.View
👥
Team leadership experience
Experience leading and managing teams in a retail environment.View
View more
