Customer Service Manager
About the job
The Customer Service Manager plays a vital role in maximizing sales and ensuring a great shopping experience for customers. By leading a dedicated team and maintaining high standards of service and cleanliness, this position significantly impacts the store's success. The Bernardi Group fosters a supportive team environment, focusing on ongoing training and development to help everyone thrive.
You'll be responsible for
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Managing store resources
Effectively managing store resources and monitoring staff training, development, and performance.🔍
Controlling inventory
Ensuring all stock is scanned accurately and minimizing stock losses due to damages or theft.🏪
Maintaining store standards
Ensuring the store is clean, hygienic, and adheres to all safety and legislative requirements.Key criteria
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Customer service management experience
Demonstrated experience leading customer service teams to enhance satisfaction.View
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Sales forecasting skills
Proven ability to estimate sales and manage staff scheduling effectively.View
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Staff training and development
Experience training and motivating teams to reach their full potential.View
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