Bernardi Group1 follower11 jobs

Customer Service Manager

Mid levelFull-timeHybridForbes, NSW, AustraliaPosted 6 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Manager plays a vital role in maximizing sales and ensuring a great shopping experience for customers. By leading a dedicated team and maintaining high standards of service and cleanliness, this position significantly impacts the store's success. The Bernardi Group fosters a supportive team environment, focusing on ongoing training and development to help everyone thrive.

Meet the team

About the company

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You'll be responsible for

🛒

Managing store resources

Effectively managing store resources and monitoring staff training, development, and performance.
🔍

Controlling inventory

Ensuring all stock is scanned accurately and minimizing stock losses due to damages or theft.
🏪

Maintaining store standards

Ensuring the store is clean, hygienic, and adheres to all safety and legislative requirements.

Key criteria

🛒

Customer service management experience

Demonstrated experience leading customer service teams to enhance satisfaction.

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📊

Sales forecasting skills

Proven ability to estimate sales and manage staff scheduling effectively.

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📚

Staff training and development

Experience training and motivating teams to reach their full potential.

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A meaningful career starts with a match

Apply on Bernardi Group
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View your fit

5 criteria for this job
Customer service management experience
Demonstrated experience leading customer service teams to enhance satisfaction.

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Sales forecasting skills
Proven ability to estimate sales and manage staff scheduling effectively.

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Staff training and development
Experience training and motivating teams to reach their full potential.

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Inventory control expertise
Strong background in managing stock accuracy and minimizing losses.

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Compliance knowledge
Understanding of WH&S and legal requirements in retail operations.

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