Customer Service Manager
About the job
The Customer Support Manager at Motorola Solutions plays a crucial role in ensuring customer satisfaction and successful delivery of Lifecycle Service products. This job is all about building strong relationships with clients, managing contracts, and driving service growth in the public safety and energy sectors. The team values collaboration and is dedicated to exceeding expectations while fostering a supportive and dynamic work environment.
You'll be responsible for
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Providing client contact
Acting as the single point of contact for service contracts, ensuring clarity and understanding of obligations.🚀
Managing service delivery
Overseeing the delivery of services by subcontractors to meet and exceed obligations and SLAs.🤝
Developing client relationships
Building trusted partnerships with clients to understand their needs and influence future directions.Key criteria
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Client relationship management experience
10+ years of establishing positive client relationships in services.View
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Contract service delivery management
Demonstrated experience managing large contract service delivery.View
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Service delivery growth history
Proven track record of driving growth in service contracts.View
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