The Good Guys8 followers160 jobs

Customer Service Manager - Rockhampton

Mid levelFull-timeOfficeNorman Gardens QLD 4701, AustraliaPosted 3 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about leading the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. Making a positive impact on customers and the team is at the heart of this opportunity. The Good Guys fosters a fast-paced, exciting environment where diversity is celebrated, and creativity is valued.

You'll be responsible for

👩‍🏫

Coaching and developing teams

Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.
😊

Creating a positive atmosphere

Delivering a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
🔍

Monitoring compliance

Monitoring store activities to ensure they align with the business's core policy and standard operating procedures.

Key criteria

👥

Customer focus experience

Demonstrated experience prioritising customer needs in service delivery.

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📈

Results-driven mindset

Proven track record of achieving targets under challenging conditions.

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🌱

Talent development skills

Experience coaching and developing team members for career growth.

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Meet the team

About the company

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5 criteria for this job
Customer focus experience
Demonstrated experience prioritising customer needs in service delivery.

View

Results-driven mindset
Proven track record of achieving targets under challenging conditions.

View

Talent development skills
Experience coaching and developing team members for career growth.

View

Operational planning skills
Ability to plan and align activities with organisational objectives.

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Inventory management experience
Experience overseeing effective warehouse inventory processes.

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