The Good Guys8 followers160 jobs

Customer Service Manager - Chadstone

Mid levelFull-timeOfficeChadstone VIC 3148, AustraliaPosted 3 months agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The job is about leading the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. This position plays a crucial role in ensuring that customers receive the best service possible while also supporting team development and compliance. The team thrives in a fast-paced environment that values diversity, creativity, and collaboration.

You'll be responsible for

👩‍🏫

Coaching and developing teams

Coaching and developing Warehouse and Customer Service teams’ knowledge and capability.
😊

Creating a positive atmosphere

Delivering a positive store atmosphere to create a great customer experience and effectively resolving any customer complaints and queries.
✅

Ensuring compliance

Ensuring store is meeting all compliance and legislative requirements.

Key criteria

👥

Customer focus experience

Demonstrated experience delivering exceptional customer service.

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📈

Results-driven mindset

Proven track record of achieving results under challenging circumstances.

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🌱

Talent development skills

Experience identifying and nurturing talent to support career growth.

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5 criteria for this job
Customer focus experience
Demonstrated experience delivering exceptional customer service.

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Results-driven mindset
Proven track record of achieving results under challenging circumstances.

View

Talent development skills
Experience identifying and nurturing talent to support career growth.

View

Planning and alignment expertise
Strong ability to plan and prioritize in line with organizational goals.

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Warehouse management knowledge
Experience overseeing effective inventory management processes.

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