Colonial First State10 jobs

Edge Service Specialist

JuniorMid levelFull-timeHybridHawthorn East VIC 3123, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service and support to advisors and their clients at CFS. By joining the CFS Edge Service Centre, you will play a vital role in enhancing customer experiences and promoting platform features. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

Meet the team

About the company

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You'll be responsible for

🌟

Delivering exceptional customer service

Be the primary point of contact, focusing on first call resolution for advisors and their support staff.
📞

Managing customer interactions

Develop positive relationships and manage interactions via web chat, inbound calls, emails, and follow-ups.
📚

Educating customers

Focus on educating and supporting customers to self-serve on the platform, directing them to digital channels.

Key criteria

📞

Customer service experience

Demonstrated experience in customer service within financial services.

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🗣️

Communication skills

Proven ability to communicate clearly and effectively with customers.

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📊

Performance-driven mindset

Experience achieving key performance indicators in fast-paced environments.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Customer service experience
Demonstrated experience in customer service within financial services.

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Communication skills
Proven ability to communicate clearly and effectively with customers.

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Performance-driven mindset
Experience achieving key performance indicators in fast-paced environments.

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Digital platform proficiency
Familiarity with digital platforms and self-service tools for customers.

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