Brighte7 followers1 job

Dispute Resolutions Specialist

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is all about being the customer's advocate when it matters most, turning every complaint into a fairer outcome and a better business. The impact of this role is significant, as it helps ensure that customers feel heard and valued while maintaining high regulatory standards. The team thrives on collaboration, innovation, and a commitment to continuous improvement.

You'll be responsible for

📞

Owning complaints end-to-end

Take real ownership of cases from first review to resolution fairly, efficiently, and in line with regulatory guidelines at every step.
🛠️

Handling complex complaints

Resolve complex, sensitive and high-stakes complaints across credit products and third-party vendors, knowing when to escalate.
🌍

Representing Brighte externally

Be the voice in External Dispute Resolution forums like AFCA, preparing sharp submissions and advocating for fair outcomes.

Key criteria

📞

Customer relations experience

2-3 years in customer relations or complaints handling.

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📜

EDR forum involvement

Experience preparing submissions for EDR forums like AFCA.

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📚

Regulatory knowledge

Familiarity with RG 271, ASIC Act, and Privacy Act.

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Meet the team

About the company

Apply on Brighte
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer relations experience
2-3 years in customer relations or complaints handling.

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EDR forum involvement
Experience preparing submissions for EDR forums like AFCA.

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Regulatory knowledge
Familiarity with RG 271, ASIC Act, and Privacy Act.

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Analytical mindset
Proven ability to identify patterns and trends in complaints.

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AI fluency
Experience using AI tools for complaint resolution and analysis.

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