About the job
This job is all about being the customer's advocate when it matters most, turning every complaint into a fairer outcome and a better business. The impact of this role is significant, as it helps ensure that customers feel heard and valued while maintaining high regulatory standards. The team thrives on collaboration, innovation, and a commitment to continuous improvement.
You'll be responsible for
📞
Owning complaints end-to-end
Take real ownership of cases from first review to resolution fairly, efficiently, and in line with regulatory guidelines at every step.🛠️
Handling complex complaints
Resolve complex, sensitive and high-stakes complaints across credit products and third-party vendors, knowing when to escalate.🌍
Representing Brighte externally
Be the voice in External Dispute Resolution forums like AFCA, preparing sharp submissions and advocating for fair outcomes.Key criteria
📞
Customer relations experience
2-3 years in customer relations or complaints handling.View
📜
EDR forum involvement
Experience preparing submissions for EDR forums like AFCA.View
📚
Regulatory knowledge
Familiarity with RG 271, ASIC Act, and Privacy Act.View
View more
