QBE5 followers38 jobs

Dispute Resolution Specialist

Mid levelFull-timeHybridParramatta NSW 2150, Australia7 Tudor Rd, Sunshine North VIC 3020, Australia388 George St, Sydney NSW 2000, Australia300 George St, Brisbane City QLD 4000, Australia11 Waymouth St, Adelaide SA 5000, Australia300 Murray Street Mall, Perth WA 6000, AustraliaNewcastle NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. You will play a crucial role in managing complaints and dispute resolution for General Insurance products, ensuring that customers receive fair outcomes. The team values collaboration and is committed to delivering outstanding service with a human touch.

Meet the team

About the company

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You'll be responsible for

📞

Managing complaints and disputes

Undertaking timely and accurate responses to all complaints and disputes, providing a fair and reasonable outcome for the customer.
🔧

Identifying systemic issues

Proactively identifying systemic causes of customer dissatisfaction and contributing to the development of solutions.
🌐

Stakeholder relationship management

Managing internal and external business stakeholder relationships to ensure effective communication and collaboration.

Key criteria

🛡️

Dispute resolution experience

Proven experience managing complaints and disputes in insurance.

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📜

General insurance knowledge

Strong understanding of general insurance policies and practices.

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🔍

Analytical skills

Demonstrated ability to critically analyze policies and legislation.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Dispute resolution experience
Proven experience managing complaints and disputes in insurance.

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General insurance knowledge
Strong understanding of general insurance policies and practices.

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Analytical skills
Demonstrated ability to critically analyze policies and legislation.

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Stakeholder management
Experience building relationships with internal and external stakeholders.

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