Mid levelFull-timeHybridParramatta NSW 2150, AustraliaBrisbane QLD, Australia388 George St, Sydney NSW 2000, AustraliaDocklands VIC 3008, Australia11 Waymouth St, Adelaide SA 5000, Australia300 Murray Street Mall, Perth WA 6000, AustraliaNewcastle NSW, AustraliaProfessional servicesCustomer service and supportPosted 3 days ago
About the job
This job is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. The role involves end-to-end management of complaints and dispute resolution for General Insurance products, making a significant impact on customer satisfaction. The team values collaboration and flexibility, fostering an environment where everyone can thrive.
You'll be responsible for
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Undertaking timely responses
Providing fair and reasonable outcomes for customer complaints and disputes.🔍
Identifying systemic causes
Proactively finding root causes of customer dissatisfaction and contributing to solutions.🤝
Managing stakeholder relationships
Building and maintaining relationships with internal and external stakeholders.Key criteria
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Proven experience in dispute resolution
Demonstrated ability to manage complaints and disputes effectively.View
📜
Strong knowledge of general insurance
In-depth understanding of general insurance products and policies.View
🔍
Solid understanding of risk and compliance
Experience with risk management and compliance frameworks.View
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