QBE5 followers23 jobs

Dispute Resolution Specialist

Mid levelFull-timeHybridParramatta NSW 2150, AustraliaBrisbane QLD, Australia388 George St, Sydney NSW 2000, AustraliaDocklands VIC 3008, Australia11 Waymouth St, Adelaide SA 5000, Australia300 Murray Street Mall, Perth WA 6000, AustraliaNewcastle NSW, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. The role involves end-to-end management of complaints and dispute resolution for General Insurance products, making a significant impact on customer satisfaction. The team values collaboration and flexibility, fostering an environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

⏳

Undertaking timely responses

Providing fair and reasonable outcomes for customer complaints and disputes.
🔍

Identifying systemic causes

Proactively finding root causes of customer dissatisfaction and contributing to solutions.
🤝

Managing stakeholder relationships

Building and maintaining relationships with internal and external stakeholders.

Key criteria

🛡️

Proven experience in dispute resolution

Demonstrated ability to manage complaints and disputes effectively.

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📜

Strong knowledge of general insurance

In-depth understanding of general insurance products and policies.

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🔍

Solid understanding of risk and compliance

Experience with risk management and compliance frameworks.

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A meaningful career starts with a match

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5 criteria for this job
Proven experience in dispute resolution
Demonstrated ability to manage complaints and disputes effectively.

View

Strong knowledge of general insurance
In-depth understanding of general insurance products and policies.

View

Solid understanding of risk and compliance
Experience with risk management and compliance frameworks.

View

Excellent stakeholder management skills
Ability to build relationships and influence internal and external stakeholders.

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Solution-focused mindset
Proven problem-solving skills with a commitment to customer service.

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