QBE5 followers38 jobs

Dispute Resolution Specialist

Mid levelFull-timeHybridParramatta NSW 2150, AustraliaBrisbane QLD, Australia388 George St, Sydney NSW 2000, AustraliaDocklands VIC 3008, Australia11 Waymouth St, Adelaide SA 5000, Australia300 Murray Street Mall, Perth WA 6000, AustraliaNewcastle NSW, AustraliaPosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. The role involves end-to-end management of complaints and dispute resolution for General Insurance products, making a significant impact on customer satisfaction. The team values collaboration and flexibility, fostering an environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

⏳

Undertaking timely responses

Providing fair and reasonable outcomes for customer complaints and disputes.
🔍

Identifying systemic causes

Proactively finding root causes of customer dissatisfaction and contributing to solutions.
🤝

Managing stakeholder relationships

Building and maintaining relationships with internal and external stakeholders.

Key criteria

🛡️

Proven experience in dispute resolution

Demonstrated ability to manage complaints and disputes effectively.

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📜

Strong knowledge of general insurance

In-depth understanding of general insurance products and policies.

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🔍

Solid understanding of risk and compliance

Experience with risk management and compliance frameworks.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Proven experience in dispute resolution
Demonstrated ability to manage complaints and disputes effectively.

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Strong knowledge of general insurance
In-depth understanding of general insurance products and policies.

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Solid understanding of risk and compliance
Experience with risk management and compliance frameworks.

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Excellent stakeholder management skills
Ability to build relationships and influence internal and external stakeholders.

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Solution-focused mindset
Proven problem-solving skills with a commitment to customer service.

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