QBE5 followers23 jobs

Dispute Resolution Specialist

Mid levelFull-timeHybridParramatta NSW 2150, Australia7 Tudor Rd, Sunshine North VIC 3020, AustraliaBrisbane QLD, Australia11 Waymouth St, Adelaide SA 5000, AustraliaNewcastle NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is an exciting opportunity for a customer-focused insurance professional to join a dynamic team at QBE. The role involves end-to-end management of complaints and dispute resolution for General Insurance products, making a significant impact on customer satisfaction. The team values collaboration and is committed to providing outstanding service while fostering a supportive work environment.

Meet the team

About the company

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You'll be responsible for

📅

Undertaking timely responses to complaints

Providing fair and reasonable outcomes for customers by addressing complaints promptly.
🔧

Identifying systemic causes of dissatisfaction

Proactively analyzing issues to develop solutions that enhance customer satisfaction.
🤝

Managing stakeholder relationships

Building and maintaining strong relationships with internal and external stakeholders.

Key criteria

🔍

Dispute resolution experience

Proven experience managing complaints and disputes in insurance.

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📜

General insurance knowledge

Strong understanding of general insurance policies and practices.

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🤝

Stakeholder relationship management

Experience building relationships with internal and external stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Dispute resolution experience
Proven experience managing complaints and disputes in insurance.

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General insurance knowledge
Strong understanding of general insurance policies and practices.

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Stakeholder relationship management
Experience building relationships with internal and external stakeholders.

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Risk and compliance understanding
Solid grasp of risk, compliance, and policy frameworks in insurance.

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Problem-solving skills
Demonstrated ability to identify and resolve customer issues effectively.

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