Australian Financial Complaints Authority86 jobs

Dispute Resolution Specialist - General Insurance

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist at AFCA, you will be at the heart of resolving complaints and making a real impact in the lives of Australians. Your expertise will help ensure fairness in financial disputes, guiding consumers and businesses through the resolution process. The team thrives on collaboration, inclusivity, and a commitment to positive change, creating an environment where every voice is valued.

Meet the team

About the company

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You'll be responsible for

🔍

Reviewing complaints

Reviewing complaints from consumers and small businesses that have not been resolved directly with the financial firm.
📊

Gathering information

Working with consumers and financial firms to gather information and understand the core issues.
📝

Investigating complaints

Investigating complaints that cannot be resolved by negotiation and producing preliminary assessments and draft decisions in Plain English.

Key criteria

📜

Complaint handling experience

Demonstrated experience in complaint handling or dispute resolution processes.

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💼

Financial services background

Proven experience in the financial services industry, especially insurance.

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✍️

Plain English communication skills

Strong ability to draft clear written communications for diverse stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Complaint handling experience
Demonstrated experience in complaint handling or dispute resolution processes.

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Financial services background
Proven experience in the financial services industry, especially insurance.

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Plain English communication skills
Strong ability to draft clear written communications for diverse stakeholders.

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Investigative skills
Experience investigating issues to form well-informed assessments.

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Organisational skills
Excellent ability to manage multiple complaints and activities simultaneously.

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