Australian Financial Complaints Authority2 followers118 jobs

Dispute Resolution Specialist - General Insurance

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist, you will play a vital role in resolving complaints and making a real impact at AFCA. Your work will help ensure fairness in financial disputes, contributing to a culture that values efficiency and accessibility. The team thrives on collaboration, inclusivity, and a supportive environment where every voice is valued.

You'll be responsible for

🔍

Reviewing complaints

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm.
📊

Gathering information

Work with consumers and financial firms to gather information and understand the core issues.
🕵️‍♂️

Investigating complaints

Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Key criteria

📄

Complaint handling experience

Demonstrated experience in complaint resolution processes.

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💼

Financial services background

Proven experience in the financial services industry.

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📝

Plain English communication skills

Strong ability to draft clear written communications.

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Meet the team

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5 criteria for this job
Complaint handling experience
Demonstrated experience in complaint resolution processes.

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Financial services background
Proven experience in the financial services industry.

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Plain English communication skills
Strong ability to draft clear written communications.

View

Investigative skills
Experience identifying core issues in complex complaints.

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Negotiation skills
Demonstrated ability to facilitate resolution through negotiation.

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