Dispute Resolution Specialist - General Insurance
About the job
As a Dispute Resolution Specialist at AFCA, you will be at the heart of resolving complaints and making a real impact on people's lives. Your expertise will help ensure fairness in financial disputes, contributing to a culture that values inclusivity and accountability. The team thrives on collaboration and supports each other in navigating complex issues, all while embracing flexible work options.
You'll be responsible for
🔍
Reviewing complaints
Review complaints from consumers and small businesses that have not been resolved directly with the financial firm.📊
Gathering information
Work with consumers and financial firms to gather information and understand the core issues.🕵️♂️
Investigating complaints
Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.Key criteria
📝
Complaint handling experience
Demonstrated experience in complaint handling or dispute resolution processes.View
💼
Financial services background
Proven experience in the financial services industry, especially insurance.View
🔍
Investigative skills
Ability to investigate and identify key issues in complaints.View
View more