Australian Financial Complaints Authority86 jobs

Dispute Resolution Specialist - General Insurance

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist at AFCA, you will be at the heart of resolving complaints and making a real impact on fairness in financial services. Your expertise will help consumers and small businesses navigate their issues, ensuring that every voice is heard and valued. The team thrives on collaboration and inclusivity, creating a supportive environment where everyone can flourish.

Meet the team

About the company

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You'll be responsible for

🔍

Reviewing complaints

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm.
📊

Gathering information

Work with consumers and financial firms to gather information and understand the core issues.
🕵️‍♂️

Investigating complaints

Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Key criteria

📜

Complaint handling experience

Demonstrated experience in complaint handling or dispute resolution processes.

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💼

Financial services background

Proven experience in the financial services industry, especially in insurance.

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✍️

Plain English communication skills

Strong ability to draft clear written communication tailored to stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Complaint handling experience
Demonstrated experience in complaint handling or dispute resolution processes.

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Financial services background
Proven experience in the financial services industry, especially in insurance.

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Plain English communication skills
Strong ability to draft clear written communication tailored to stakeholders.

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Investigative skills
Experience identifying core issues and gathering necessary information.

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Organisational skills
Excellent skills managing multiple complaints and activities simultaneously.

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