Australian Financial Complaints Authority86 jobs

Dispute Resolution Specialist - General Insurance

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Dispute Resolution Specialist at AFCA, you will play a vital role in resolving complaints and making a real impact on fairness in financial services. Your work will directly contribute to championing positive change and ensuring that every voice is heard. The team thrives on collaboration, inclusivity, and a commitment to delivering world-class complaints resolution.

Meet the team

About the company

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You'll be responsible for

🔍

Reviewing complaints

Review complaints from consumers and small businesses that have not been resolved directly with the financial firm.
📊

Gathering information

Work with consumers and financial firms to gather information and understand the core issues.
🕵️‍♂️

Investigating complaints

Investigate complaints that cannot be resolved by negotiation and produce preliminary assessments and draft decisions in Plain English.

Key criteria

📄

Complaint handling experience

Demonstrated experience in complaint handling or dispute resolution processes.

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💼

Financial services background

Proven experience in the financial services industry, especially in insurance.

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📝

Plain English communication skills

Strong ability to draft clear written communication for diverse stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Complaint handling experience
Demonstrated experience in complaint handling or dispute resolution processes.

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Financial services background
Proven experience in the financial services industry, especially in insurance.

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Plain English communication skills
Strong ability to draft clear written communication for diverse stakeholders.

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Investigative skills
Experience identifying core issues and gathering necessary information.

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Organisational skills
Excellent skills managing multiple complaints and activities simultaneously.

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