About the job
The job of an Eligibility Officer at EML is all about making a positive impact on someone’s life every day. This position plays a crucial role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers. EML fosters a supportive and collaborative environment, allowing employees to thrive and grow in their careers.
You'll be responsible for
📞
Managing calls and queries
Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process.⚖️
Proactively managing claims
Proactively manage claim determinations for complex claims, ensuring that information is actioned accurately and consistently.📝
Assisting with claim processes
Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.Key criteria
📞
Customer service experience
Demonstrated experience managing inbound and outbound customer calls.View
📝
Strong communication skills
Excellent written and verbal communication for effective claim processing.View
🔍
Attention to detail
Proven ability to analyze information and make informed decisions.View
View more
