About the job
This job is about leading the end-to-end employee technology experience at Canon Oceania, driving a modern and user-centered digital workplace. The impact of this role is significant, as it shapes the Digital Employee Experience strategy and ensures seamless IT interactions that align with business needs. The team thrives in a collaborative environment, valuing flexibility and inclusivity.
You'll be responsible for
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Overseeing employee technology experience
Oversee the full employee technology experience across all IT touchpoints, owning the Digital Employee Experience (DEX) strategy and Experience Level Agreements (XLAs).👥
Leading support teams
Lead Desktop Support, Service Desk, and Workplace Technology teams to deliver consistent, user-centric services that reduce friction and improve productivity.🔧
Managing IT lifecycle
Own the employee IT lifecycle from onboarding to offboarding, ensuring smooth, consistent and positive experiences at every stage.Key criteria
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7+ years in IT service delivery
Extensive experience in desktop support and end-user computing.View
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Strong understanding of user experience principles
Ability to translate user experience concepts into measurable improvements.View
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Expert knowledge of Microsoft 365 and modern workplace technologies
Proficient in Teams, SharePoint, and endpoint management tools.View
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