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Enterprise Customer Success Manager

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaBrisbane QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As an Enterprise Customer Success Manager at Idira, you will play a key role in driving the growth and success of our ANZ business. This job is all about ensuring that mid-to-large enterprises derive maximum value from their investment in Idira products. Collaborating with various teams, you will implement world-class Access and Identity solutions, leading to higher customer satisfaction and retention. The team thrives on collaboration and innovation, creating a supportive environment where every idea counts.

You'll be responsible for

🚀

Customer onboarding & success

Own the end-to-end customer journey from onboarding to adoption and advocacy. Drive the successful implementation and continuous value of Idira products across your customer portfolio.
🗺️

Strategic planning & execution

Collaborate with customers to develop tailored success plans and set critical goals that align with their objectives. Design and execute a value-driven roadmap to help customers achieve their desired outcomes.
📈

Regular engagement & reporting

Establish regular touchpoints (weekly, monthly, quarterly) with customers to review progress, provide updates, and measure success. Use executive dashboards and program status reports to ensure alignment and track performance.

Key criteria

🔑

8+ years of customer success experience

Extensive experience driving business value for customers.

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📊

Strong project management skills

Proven ability to manage complex, high-impact initiatives.

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☁️

Experience with SaaS IAM solutions

Hands-on experience with Identity and Access Management technologies.

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5 criteria for this job
8+ years of customer success experience
Extensive experience driving business value for customers.

View

Strong project management skills
Proven ability to manage complex, high-impact initiatives.

View

Experience with SaaS IAM solutions
Hands-on experience with Identity and Access Management technologies.

View

Expertise in enterprise security products
In-depth understanding of security solutions for large environments.

View

Exceptional communication skills
Ability to simplify complex topics for diverse audiences.

View

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