Escalation & Quality Control Lead
About the job
This job is all about driving process efficiencies while ensuring compliance and risk standards are met. By optimizing resources and managing operational volumes, you will play a crucial role in enhancing customer service and satisfaction. The team values continuous improvement and works collaboratively to embed initiatives that are adopted and sustained.
You'll be responsible for
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Driving process efficiencies
Focusing on optimizing resources and managing operational volumes within risk appetite.📊
Overseeing alert monitoring
Managing end-to-end alert monitoring and transaction reporting with robust operational controls.📈
Delivering management reporting
Providing effective management reporting to support decision-making and enhance customer satisfaction.Key criteria
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Quantitative analysis experience
Demonstrated experience in driving process efficiencies and compliance.View
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Operational risk management skills
Proven ability to oversee alert monitoring and transaction reporting.View
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Management reporting expertise
Experience delivering effective management reporting for decision-making.View
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