GPC Asia Pacific16 jobs

EUC Support Specialist - GPC Asia Pacific - Full Time

Mid levelFull-timeOfficeMelbourne VIC, AustraliaCustomer service and supportInformation technologyIT supportPosted 21 hours ago
View your fit0 of 9 criteria met

About the job

Joining the GPC Asia Pacific Business Systems team as an EUC Support Engineer offers a unique opportunity to make a significant impact in IT support. This hands-on job is essential for ensuring that technology is efficiently supported across a vast network of stores and offices. The team thrives on collaboration and innovation, working together to deliver exceptional service to all stakeholders.

You'll be responsible for

💻

Delivering technical support

Deliver high-level technical support and service management for EUC devices and applications to executives and business teams onsite at Rowville and remotely across the Asia Pacific region.
🔄

Managing EUC assets

Manage end-to-end lifecycle of EUC assets including deployment, configuration, imaging, patching, troubleshooting, and decommissioning across a variety of hardware platforms.
🤝

Coordinating with stakeholders

Coordinate with Technical Operations Leads, Project Managers, and other stakeholders to ensure smooth execution of IT projects and operational tasks.

Skills you'll need

🤝

Customer service orientation

Strong customer service orientation with the ability to communicate technical information effectively to non-technical stakeholders.
🔧

Advanced troubleshooting skills

Advanced troubleshooting skills across multi-platform environments including Windows 11, Apple macOS/iOS, and specialized devices such as Zebra printers and handheld scanners.
🖥️

Endpoint management tools proficiency

Proficient in leveraging endpoint management tools (Intune, SCCM, BigFix) and mobile device management (SOTI MobiControl) for scalable device provisioning and support.
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Meet the team

About the company

View your fit

0 of 5 criteria met
End-user computing experience (up to 5 years)
Proven experience in End-User Computing roles is essential.

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Advanced troubleshooting skills
Ability to troubleshoot across multi-platform environments effectively.

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Proficiency in endpoint management tools
Experience with Intune, SCCM, BigFix, and SOTI MobiControl.

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Active Directory administration knowledge
Understanding of GPOs, user management, and security policies.

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Strong customer service orientation
Ability to communicate technical information to non-technical stakeholders.

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