EUC Technician Brisbane, QLD
About the job
Join the Technology team as an End User Computing Technician and seize a fantastic opportunity to make a difference! This job is all about delivering top-notch technical support to our Brisbane-based workforce, ensuring a seamless workplace experience. The team thrives on collaboration and values a supportive environment where everyone can unleash their potential.
You'll be responsible for
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Providing hands-on support
Provide hands-on, walkup (tech hub) and deskside support for end users across a broad range of end user technologies.📞
Managing incidents and requests
Manage incidents, service requests, and change requests through ServiceNow, ensuring timely resolution and clear communication.📚
Contributing to documentation
Contribute to documentation, knowledge articles, and continuous improvement within the EUC and Digital Workplace team.Key criteria
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Customer-facing EUC experience
Proven experience in a customer-facing EUC or desktop support role.View
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End user technology knowledge
Strong knowledge of Windows desktops, laptops, and mobile devices.View
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Microsoft 365 support experience
Hands-on experience supporting Microsoft 365 and collaboration tools.View
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