EverCommerce5 jobs

EverWell - APAC Customer Success Team Lead - Remote Australia or New Zealand

Mid levelSeniorFull-timeRemoteAustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met
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About the job

The job is about leading the APAC Customer Success Team at EverCommerce, focusing on customer retention and growth across Australia and New Zealand. This position plays a crucial role in driving commercial outcomes for 18,000 customers while fostering a culture of accountability and continuous improvement. The team thrives on collaboration and innovation, ensuring that every member contributes to the shared success.

You'll be responsible for

📈

Leading customer retention initiatives

Lead the delivery of customer retention and growth initiatives across our 18,000 ANZ customers.
🔍

Monitoring performance indicators

Monitor and interpret customer success performance indicators, identifying trends, risks, and opportunities and recommending actions to improve outcomes.
🏆

Coaching and accountability

Provide leadership, coaching, and accountability across the ANZ Customer Success team, ensuring clear goals, development plans, and performance expectations are in place.

Key criteria

📈

Customer success leadership experience

Proven experience leading customer success teams in SaaS environments.

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🤝

Cross-functional collaboration skills

Demonstrated ability to build relationships across diverse teams.

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📊

Data-driven decision-making

Experience working with performance metrics to drive outcomes.

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Meet the team

About the company

View your fit

4 criteria for this job
Customer success leadership experience
Proven experience leading customer success teams in SaaS environments.

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Cross-functional collaboration skills
Demonstrated ability to build relationships across diverse teams.

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Data-driven decision-making
Experience working with performance metrics to drive outcomes.

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Commercial acumen
Strong understanding of connecting initiatives to growth and retention.

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