EverWell - Customer Success Manager (Remote AU)
About the job
As an ANZ Customer Success Manager at EverCommerce, you will embark on an exciting journey to partner with customers across Australia and New Zealand, helping them unlock the full potential of Timely. This role is crucial in driving customer retention, growth, and long-term success, making a significant impact on their business goals. The team thrives on collaboration, innovation, and continuous improvement, ensuring that every voice is heard and valued.
You'll be responsible for
📈
Managing customer portfolios
Manage a portfolio of customers, proactively identifying opportunities to improve customer health, engagement, and retention.🔍
Monitoring customer health signals
Monitor customer health signals, identify at-risk customers early, and execute success plans that reduce preventable churn.💬
Leading retention conversations
Lead retention conversations with customers signaling churn intent, resolving issues where possible and helping customers realize ongoing value.Key criteria
📊
Customer success experience
Proven experience in Customer Success or Account Management roles.View
📈
Data-driven decision making
Experience using customer data to drive engagement and retention.View
🤝
Relationship-building skills
Demonstrated ability to build strong customer relationships.View
View more
