Cotality Australia16 jobs

Customer Success Specialist - Real Estate

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 6 months agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist at Cotality is all about empowering clients to thrive with Plezzel, our flagship digital marketing product for real estate agencies. This job is crucial in building strong relationships and ensuring clients receive the support they need to succeed. The team values collaboration, innovation, and a commitment to client success, creating a vibrant and inclusive work culture.

You'll be responsible for

📊

Managing a regional portfolio

Taking ownership of assigned accounts across SA, NT, and WA to ensure client success.
🚀

Onboarding new clients

Providing tailored onboarding experiences that set customers up for success with Plezzel.
📞

Ongoing support and engagement

Regularly engaging with clients through a mix of inbound and outbound communication.

Key criteria

📞

2+ years in customer engagement

Experience in customer-facing roles like sales or hospitality.

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🗣️

Strong communication skills

Ability to handle challenging conversations effectively.

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🔍

Problem-solving skills

Proven knack for uncovering customer needs and solutions.

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Meet the team

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5 criteria for this job
2+ years in customer engagement
Experience in customer-facing roles like sales or hospitality.

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Strong communication skills
Ability to handle challenging conversations effectively.

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Problem-solving skills
Proven knack for uncovering customer needs and solutions.

View

Experience in real estate or PropTech
Familiarity with industry-specific tools and practices.

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Growth mindset
Willingness to proactively engage and build client relationships.

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