Customer Success Specialist - Real Estate
About the job
Cotality is on a mission to revolutionise the property industry by making it faster, smarter, and more people-centric. As a Customer Success Specialist, you will take ownership of your own client portfolio across South Australia, Northern Territory, and Western Australia, ensuring clients succeed with Plezzel, our flagship digital marketing product for real estate agencies. Join a diverse and inclusive team that values collaboration and innovation, where your contributions will directly impact the real estate economy and help shape a thriving global property ecosystem.
You'll be responsible for
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Managing a regional portfolio
Take ownership of your assigned accounts across South Australia, Northern Territory, and Western Australia, ensuring client satisfaction and success.🚀
Onboarding new clients
Provide tailored onboarding experiences that set customers up for success with Plezzel, ensuring they understand how to utilise the platform effectively.🤝
Providing ongoing support and engagement
Regularly engage with clients through a mix of inbound and outbound communication to maintain strong relationships and address any concerns.Key criteria
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2+ years in customer engagement
Experience in customer-facing roles like sales or hospitality.View
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Strong communication skills
Ability to handle challenging conversations effectively.View
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Problem-solving skills
Proven knack for uncovering customer needs and solutions.View
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