Commonwealth Bank103 followers127 jobs

Everyday Banking Customer Care Specialist - Full Time, Hobart

JuniorMid levelFull-timeHybridTasmania, AustraliaPosted 2 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is all about connecting with customers and making a real difference in their banking experience. As a Customer Care Specialist at CommBank, you will be part of a supportive team that values growth and development. The environment is interactive and engaging, ensuring that you feel empowered to succeed while making meaningful contributions.

You'll be responsible for

📞

Engaging with customers

Having meaningful conversations with customers to understand their needs and provide tailored solutions.
🛠️

Providing support

Offering assistance and resolving customer inquiries efficiently, aiming for first-call resolution.
📚

Participating in training

Completing a comprehensive training program to enhance customer care skills and knowledge.

Key criteria

💬

Customer service experience

Demonstrated experience in customer service roles, enhancing customer satisfaction.

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🕒

Shift flexibility

Proven ability to accommodate shift changes within 2 hours.

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📅

Commitment to training

Experience attending comprehensive training programs for skill development.

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View more

Meet the team

About the company

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.

View

Shift flexibility
Proven ability to accommodate shift changes within 2 hours.

View

Commitment to training
Experience attending comprehensive training programs for skill development.

View

Empathy and resilience
Demonstrated ability to understand and address customer needs effectively.

View

Remote work capability
Experience working from home with a reliable internet connection.

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