Commonwealth Bank102 followers179 jobs

Executive Manager ATM Customer & Business Experience

SeniorFull-timeHybridSydney NSW, AustraliaPosted 22 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This senior leadership job is all about enhancing the customer experience and operational effectiveness of CommBank’s ATM network. By translating insights into practical improvements, you will play a crucial role in shaping how customers interact with one of the bank’s key service channels. The team thrives on collaboration, innovation, and a commitment to delivering exceptional service.

Meet the team

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You'll be responsible for

👥

Leading customer experience

Lead the customer experience, business performance and operational effectiveness of CommBank’s ATM network across CSN.
📅

Defining performance agenda

Define the ATM customer and business performance agenda for FY27 and beyond.
🚀

Driving initiatives

Drive initiatives that simplify customer interactions and reduce avoidable friction across ATM journeys.

Key criteria

📊

Business performance management experience

Proven experience in managing business performance using data insights.

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🛠️

ATM network strategy expertise

Deep expertise in ATM network and channel strategy leadership.

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👥

Stakeholder engagement skills

Demonstrated ability to engage and influence diverse stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Business performance management experience
Proven experience in managing business performance using data insights.

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ATM network strategy expertise
Deep expertise in ATM network and channel strategy leadership.

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Stakeholder engagement skills
Demonstrated ability to engage and influence diverse stakeholders.

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Customer experience design capability
Strong capability in designing customer journeys and improving service quality.

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Risk and compliance knowledge
Experience working with regulatory and industry standards for service delivery.

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