Commonwealth Bank102 followers179 jobs

Executive Manager Assisted Channel Experience

SeniorFull-timeHybridSydney NSW, AustraliaPosted 22 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about leading customer protection and scam defence initiatives at CommBank, ensuring safer outcomes for customers. The impact of this role is significant, as it strengthens customer confidence and drives innovation in frontline protection. The team values collaboration and is committed to creating a positive impact on customers’ lives.

Meet the team

About the company

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You'll be responsible for

🔒

Leading customer protection initiatives

Lead customer protection, scam defence and financial abuse response across CSN channels, shaping safer outcomes for customers when it matters most.
🚀

Driving strategy and improvement

Influence strategy, strengthen customer trust and help improve how frontline teams respond in moments that matter.
📝

Overseeing governance and controls

Oversee governance, controls, incidents, escalations and remediation to improve customer outcomes and control effectiveness.

Key criteria

🛡️

Customer protection experience

Proven experience leading customer protection initiatives in complex environments.

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📊

Data analysis skills

Demonstrated ability to use data for improving controls and outcomes.

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🤝

Stakeholder influence

Experience influencing senior stakeholders across various business functions.

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A meaningful career starts with a match

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5 criteria for this job
Customer protection experience
Proven experience leading customer protection initiatives in complex environments.

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Data analysis skills
Demonstrated ability to use data for improving controls and outcomes.

View

Stakeholder influence
Experience influencing senior stakeholders across various business functions.

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Governance and compliance knowledge
Strong background in governance, controls, and regulatory obligations.

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Incident response leadership
Experience leading incident response and remediation with clarity and pace.

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