Commonwealth Bank102 followers179 jobs

Executive Manager BTS Modernisation

SeniorFull-timeHybridSydney NSW, AustraliaPosted 22 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is about leading the modernisation of critical assisted-channel experiences that truly matter to customers and frontline teams. By working across business, technology, and operations, you will shape future-ready servicing journeys and improve frontline experiences. The team thrives on collaboration and is dedicated to creating simpler, smarter, and more resilient experiences for everyone involved.

Meet the team

About the company

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You'll be responsible for

🗺️

Leading modernisation initiatives

Leading the roadmap, planning and delivery of assisted-channel modernisation initiatives.
🤝

Partnering across teams

Partnering across business, frontline, operations, technology, architecture, risk and controls to drive aligned outcomes.
📊

Driving decision-making

Driving decision-making through governance forums, delivery reporting and stakeholder engagement.

Key criteria

📊

Experience leading transformation initiatives

Proven experience leading large-scale business transformation initiatives in complex environments.

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🤝

Stakeholder engagement skills

Demonstrated capability in engaging stakeholders across business and technology teams.

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⚖️

Understanding of delivery risk

Strong understanding of delivery risk and governance in regulated environments.

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4 criteria for this job
Experience leading transformation initiatives
Proven experience leading large-scale business transformation initiatives in complex environments.

View

Stakeholder engagement skills
Demonstrated capability in engaging stakeholders across business and technology teams.

View

Understanding of delivery risk
Strong understanding of delivery risk and governance in regulated environments.

View

Experience with process improvement
Experience improving customer and operational experiences through platform changes.

View

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