Water Corporation2 followers22 jobs

Experience Designer

Mid levelFull-timeHybridLeederville WA 6007, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Experience Designer job at Water Corporation is all about making a meaningful impact on customer experiences. By joining a passionate team, you will tackle complex challenges and help shape the future of services that millions of Western Australians rely on. Collaboration and a commitment to human-centred design are at the heart of how the team works together.

You'll be responsible for

📊

Understanding customer needs

Conducting research and gathering insights to understand customer needs and preferences.
🔧

Identifying improvement opportunities

Spotting opportunities for enhancing customer journeys and services based on research findings.
🧪

Designing and testing service concepts

Creating and validating new service concepts and experiences through iterative testing.

Key criteria

🎨

Human-centred design experience

Demonstrated experience applying human-centred design methodologies.

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📊

Customer research skills

Experience in conducting customer research and insights analysis.

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🛠️

Prototyping and testing

Experience designing and testing service concepts and prototypes.

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5 criteria for this job
Human-centred design experience
Demonstrated experience applying human-centred design methodologies.

View

Customer research skills
Experience in conducting customer research and insights analysis.

View

Prototyping and testing
Experience designing and testing service concepts and prototypes.

View

Workshop facilitation
Proven ability to facilitate workshops with diverse stakeholders.

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Service improvement translation
Strong ability to translate insights into actionable service improvements.

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