Toll Group6 followers58 jobs

Experienced Customer Support Officer

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 1 day agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Centre Consultant job at Toll Group is all about making a difference in the lives of ADF members and government clients. This meaningful opportunity involves providing essential support and assistance with relocation enquiries, ensuring a seamless experience for those who serve our country. The team thrives on collaboration, adaptability, and a shared commitment to delivering exceptional service, all while enjoying the flexibility of remote work.

You'll be responsible for

📞

Providing assistance

Contributing by providing ADF Members and Corporate and Government clients assistance with their relocation enquiries and needs.
✉️

Maintaining communication

Communicating with clarity and professionalism, exercising discretion at all times while assisting members via phone, SMS, and email.
🏡

Working remotely

Performing duties remotely in accordance with the roster, ensuring the ability to work from both home and the office.

Key criteria

📞

High-volume call centre experience

1+ years in a fast-paced contact centre environment.

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💻

Technical proficiency

Demonstrated ability to navigate complex computer systems.

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🗣️

Exceptional communication skills

Clear and professional communication with clients and colleagues.

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Meet the team

About the company

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5 criteria for this job
High-volume call centre experience
1+ years in a fast-paced contact centre environment.

View

Technical proficiency
Demonstrated ability to navigate complex computer systems.

View

Exceptional communication skills
Clear and professional communication with clients and colleagues.

View

Time management skills
Outstanding ability to prioritise tasks in a dynamic environment.

View

Customer service commitment
Strong dedication to delivering exceptional customer experiences.

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