Zurich Australia16 jobs

External Dispute Resolution Case Manager - Life Insurance

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer service and supportPosted 5 days ago
View your fit0 of 9 criteria met

About the job

A new transformational adventure awaits you at Zurich, where an exciting opportunity as an External Dispute Resolution Case Manager is available. This role is pivotal in managing disputes lodged with External Dispute Resolution Schemes, ensuring that the organization maintains its commitment to compliance and customer fairness. The team thrives on collaboration, values-driven growth, and a shared commitment to making a tangible difference for customers and communities alike.

You'll be responsible for

No responsibilities listed

Skills you'll need

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Meet the team

About the company

View your fit

0 of 5 criteria met
Life insurance experience
Solid experience in Life Insurance, preferably in disputes.

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Understanding of regulations
Advanced understanding of the Insurance Contracts Act and relevant legislation.

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Customer service skills
Strong abilities in complaint resolution and customer relationship management.

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Written submission skills
Experience preparing clear and effective written submissions.

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Stakeholder collaboration
Proven ability to build relationships with internal and external stakeholders.

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