Zurich17 jobs

External Dispute Resolution Case Manager - Life Insurance

Mid levelFull-timeHybridNorth Sydney NSW 2060, AustraliaCustomer service and supportLegalPeople and culturePosted 6 hours ago
View your fit0 of 9 criteria met

About the job

A new transformational adventure awaits you at Zurich, a leader in the insurance industry. This exciting opportunity as an External Dispute Resolution Case Manager allows you to manage disputes while working closely with internal and external stakeholders. Join a values-driven global organization that prioritizes wellbeing and drives digital transformation, all while making a tangible difference in the community and for the planet.

You'll be responsible for

🗂️

Overseeing EDR cases across Australia and New Zealand

Independently reviewing responses, preparing well-crafted written submissions, and actively participating in conciliations.
🔗

Building strong relationships with stakeholders

Leading meetings with senior stakeholders to identify risks and ensure complaint insights drive ongoing business improvement.
🔄

Supporting continuous improvement

Delivering positive outcomes for customers and the business through additional tasks as needed.

Skills you'll need

💼

Solid experience in Life Insurance

Preferably within disputes, although claims management and legal backgrounds are welcome.
📜

Advanced understanding of the Insurance Contracts Act (ICA)

Ensuring Zurich’s commitments to compliance and customer fairness.
🤝

Strong customer service and complaint resolution abilities

Focused on restoring and strengthening customer relationships, and retaining valued customers.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in life insurance disputes
Solid experience managing disputes in the life insurance sector.

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Understanding of insurance regulations
Advanced knowledge of the Insurance Contracts Act and relevant legislation.

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Customer service and complaint resolution skills
Strong abilities in restoring and strengthening customer relationships.

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Written submission preparation
Experience crafting clear and effective submissions for fair outcomes.

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Stakeholder relationship building
Proven ability to collaborate with internal and external stakeholders.

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A meaningful career starts with a match

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