Marsh McLennan77 jobs

Team Leader, Client & Member Services - Insurance

Mid levelFull-timeHybridCrown St, Wollongong NSW 2500, AustraliaAdministrationCustomer service and supportPeople and culturePosted 1 day ago
View your fit0 of 9 criteria met

About the job

Join Mercer as a Team Leader in the Administration Services team, based in Wollongong. This hybrid job offers flexibility and the chance to lead a dynamic team in delivering exceptional client and member services in the insurance sector. Collaborating with talented colleagues, you will drive performance, foster a customer-centric culture, and ensure compliance with industry standards while making a meaningful impact on clients and stakeholders.

You'll be responsible for

👥

Leading and managing a team

Lead, manage, and supervise an insurance superannuation administration team, ensuring high performance and adherence to service standards.
📊

Providing operational direction

Provide operational direction to day-to-day activities including responses to requests for information/services.
🔄

Driving continuous improvement initiatives

Drive continuous improvement initiatives, manage risks, and implement business process enhancements.

Skills you'll need

🏆

Leadership

Proven experience leading teams in a high-volume operational environment, preferably within superannuation, banking, finance, or insurance.
🗣️

Communication skills

Excellent communication, presentation, and facilitation skills.
📚

Knowledge of legislation

Strong knowledge of superannuation legislation and industry practices.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Tertiary qualifications in management or relevant discipline
Possession of relevant educational background or equivalent experience.

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Proven team leadership experience
Experience leading teams in high-volume operational environments.

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Strong knowledge of superannuation legislation
Understanding of industry practices and compliance requirements.

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Experience with Service Level Agreements
Background in managing SLAs and optimizing team performance.

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Budgeting and resource planning skills
Experience in financial management and producing management reports.

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A meaningful career starts with a match

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