Maurice Blackburn Lawyers1 follower44 jobs

Client Support Team Leader

Mid levelContractOfficeMelbourne VIC, AustraliaCustomer service and supportPeople and cultureOperations consultingPosted 1 month ago
View your fit0 of 9 criteria met

About the job

This job is about leading a passionate Client Support Team at Maurice Blackburn, where you will be the first point of contact for new clients. Your impact will be felt as you create positive client experiences and support your team in achieving their goals. The team thrives in a collaborative and supportive environment, dedicated to continuous improvement and exceptional service.

You'll be responsible for

👥

Coaching and developing the team

Leading and mentoring the Client Support Coordinators to achieve established KPIs, while listening to feedback and resolving conflicts.
🔧

Identifying process improvements

Recommending and implementing process enhancements to improve team efficiency and client experience.
🤝

Building strong relationships

Collaborating with key stakeholders and supporting other business units to ensure a seamless client experience.

Skills you'll need

👩‍🏫

Coaching and developing others

Experience in coaching and developing team members to achieve established KPIs and foster a culture of continuous improvement.
🧠

Critical thinking and problem-solving skills

Ability to analyze situations, identify issues, and implement effective solutions in a fast-paced environment.
💬

Excellent written and verbal communication

Strong communication skills to manage client interactions and collaborate with team members and stakeholders.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in coaching and developing others
Demonstrated ability to mentor and grow team members.

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Contact centre experience
Proven background in a contact centre or people management.

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Excellent communication skills
Strong written and verbal skills for effective client interactions.

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Critical thinking and problem-solving skills
Ability to analyze situations and resolve conflicts effectively.

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Collaboration with stakeholders
Experience building relationships across teams and departments.

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