Dovida Australia1 follower14 jobs

Client Services Team Leader

Mid levelFull-timeHybridMelbourne VIC, AustraliaPeople and cultureOperations consultingCustomer servicePosted 2 months ago
View your fit0 of 9 criteria met

About the job

This job is about leading a proactive Client Services Team to ensure clients receive exceptional support. The impact of this role is significant, as it directly contributes to the well-being of seniors and their families. The team values a fun and supportive culture, where collaboration and communication are key to success.

You'll be responsible for

👥

Leading the Client Services Coordination team

Guiding, supporting, and mentoring team members to ensure high-quality service delivery.
⏰

Overseeing daily scheduling

Ensuring clients receive timely and consistent services through effective management.
📋

Maintaining accurate client and Caregiver records

Utilising the client management system to keep records up to date and accessible.

Skills you'll need

🗓️

Rostering experience

Essential for managing scheduling and ensuring timely services for clients.
🗣️

Strong communication skills

Crucial for maintaining professional communication with clients and Caregivers.
🧩

Problem-solving skills

Important for addressing challenges and ensuring quality care delivery.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Client services coordination experience
Demonstrated experience leading a client services team in a fast-paced environment.

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Rostering expertise
Proven experience managing scheduling and rostering in aged care or disability sectors.

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Proficient computer skills
Strong skills in Microsoft Office and Excel for data management.

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Strong communication skills
Ability to communicate effectively with clients and team members.

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Problem-solving abilities
Demonstrated capability in conflict resolution and time management.

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