Zimmermann4 jobs

Client Services Development Manager

Mid levelContractHybridSydney NSW, AustraliaBusiness operationsCustomer service and supportPeople and culturePosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

As a Client Services Development Manager, you will be instrumental in enhancing our client experience across digital and omnichannel touchpoints. This job is all about building meaningful relationships and driving loyalty through personalized engagement strategies. The team thrives on collaboration and champions exceptional service standards that reflect our brand values.

You'll be responsible for

❤️

Driving client loyalty

Drive client loyalty and retention through tailored engagement strategies and personalised journeys that build long-term brand connections.
📈

Monitoring service standards

Monitor service KPIs, client feedback, and QA frameworks to maintain exceptional service standards and drive continuous improvement.
🌟

Leading team development

Lead team development through role specialisms, training programs, performance management, and mentoring to build high-performing teams.

Skills you'll need

🤝

Client Management

3-5 years' experience in Client Management or similar Luxury experience in an omnichannel retail is preferred
📊

Analytical Skills

Excellent analytical skills to monitor service KPIs and client feedback for continuous improvement
🗣️

Communication Skills

Strong communication skills and an ability to influence internal and external decision makers
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Meet the team

About the company

View your fit

0 of 5 criteria met
3-5 years of client management experience
Demonstrated experience in luxury client management or similar environments.

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Proficiency in Excel, PowerPoint, and Word
Strong skills in creating presentations and data analysis.

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Analytical skills
Proven ability to monitor KPIs and client feedback effectively.

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Strong communication skills
Ability to influence decision makers internally and externally.

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Experience with client service tools
Familiarity with Zendesk, Magento, and other relevant platforms.

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