About the job
The External Dispute Resolution Manager at ING is a vital part of the Customer Excellence team, dedicated to simplifying banking and enhancing customer experiences. This job involves managing complex complaints and leading thorough investigations to ensure fair outcomes. Team members thrive in a supportive and inclusive environment, where individuality is celebrated and growth is a shared journey.
You'll be responsible for
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Managing external dispute cases
Manage external dispute cases end-to-end, including AFCA complaints from investigation through to resolution.🤗
Supporting customers
Support customers with empathy and professionalism, particularly in complex or sensitive situations.🔍
Conducting investigations
Conduct thorough investigations and analyse information to make fair, evidence-based decisions.Key criteria
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External dispute resolution experience
Demonstrated experience managing AFCA complaints in financial services.View
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Regulatory knowledge
Strong knowledge of compliance requirements for dispute resolution.View
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Investigation skills
Proven ability to investigate complex issues and make balanced decisions.View
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