NSW Health
Family Advocate
JuniorMid levelPart-timeHybridPerth WA, AustraliaAdministrationCustomer service and supportPeople and culturePosted 2 days ago
About the job
The Family Advocate position at Nido Carlisle is all about making the ordinary exceptional for families. This vital job ensures that every family feels seen, heard, and supported throughout their journey with us. With a focus on exceptional customer service and a warm welcome, the team thrives on collaboration and support, making a real impact in the lives of children and families.
You'll be responsible for
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Managing family accounts and enquiries
Overseeing all family accounts and responding to CCS enquiries to ensure a seamless experience for families.📞
Being the first point of contact for families
Acting as the initial contact for families through email and phone, providing support and information as needed.🤝
Supporting the Executive Service Manager
Assisting with wages, rostering, and marketing initiatives to enhance service delivery and family engagement.What we're looking for
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Business administration qualification
Qualification in Business Management or Administration is highly regarded.View fit
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Customer service experience
Experience in customer service management is essential for success.View fit
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Exceptional communication skills
Strong communication skills to connect with families effectively.View fit
View more
