Field Service Engineer - Queensland
About the job
The Field Service Engineer at Beckman Coulter Life Sciences is all about making a real difference in life sciences, diagnostics, and biotechnology. This job is crucial for ensuring customer satisfaction and supporting sales growth while working in a culture that values unique viewpoints and continuous improvement. Join a team that thrives on innovation and collaboration, all while enjoying the flexibility of a remote work arrangement.
You'll be responsible for
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Ensuring customer satisfaction
Increased throughput, decreased downtime, and regular preventive maintenance drive a sense of urgency to ensure customer needs are addressed promptly with an emphasis on a 'first time fix'.📊
Managing service calls
Using a computerized system, the engineer is responsible for closing service calls at the time of completion, leading to accurate reporting and inventory updates.📈
Supporting sales growth
Attaining revenue goals by supporting sales initiatives through lead generation and partnering with sales to drive growth.Key criteria
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Mechanical or Electrical Engineering degree
Possess a degree or equivalent in Mechanical or Electrical Engineering.View
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3+ years field service experience
Demonstrated experience in field service, preferably in life sciences.View
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Strong problem-solving skills
Proven ability to resolve customer issues effectively and efficiently.View
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