Apollo Care Alliance
Mid levelFull-timeHybridCanberra ACT, AustraliaCustomer service and supportOperations consultingPeople operationsPosted 6 days ago
View your fit0 of 9 criteria met
About the job
This job is all about leading a dynamic team of Field Engineers to ensure top-notch client support and operational excellence. Success in this position means driving improvements, resolving issues, and maintaining quality standards. Collaboration and communication are key, as the team thrives on supporting each other and embracing process changes.
You'll be responsible for
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Supervising Field Engineers
Provides day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.🤝
Ensuring client support
Ensures team provides timely and effective client/end-user support.❓
Resolving inquiries
Resolves associate inquiries and complex client issues.What we're looking for
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NV1 Security clearance
Possession of NV1 Security clearance is essential for this job.View fit
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Team leadership experience
Demonstrated experience leading teams, even informally, is valuable.View fit
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Quality standards maintenance
Experience ensuring quality standards in engineering operations is crucial.View fit
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