About the job
The Field Services Manager is responsible for overseeing field support teams within the assigned region, ensuring the delivery of high-quality technical support and services to government clients. Success in this job means driving improvements and maintaining quality standards while fostering a collaborative team environment. The team values open communication and is dedicated to providing exceptional service.
You'll be responsible for
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Overseeing field support teams
Providing day-to-day, frontline supervision of Field Engineers across an assigned territory and within specified client locations.📞
Ensuring effective client support
Ensuring team provides timely and effective client/end-user support.🛠️
Resolving inquiries and issues
Resolving associate inquiries and complex client issues.Key criteria
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NV1 Security clearance
Possession of NV1 Security clearance is essential for this job.View
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4-5 years field service experience
Demonstrated experience in field service or technical support roles.View
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Experience with government IT systems
Familiarity with government IT systems and technical requirements.View
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