Finance Operations Analyst - Refunds & Accounts Receivable
About the job
The Finance Operations Analyst – Refunds and Accounts Receivable plays a vital role in supporting the Senior Manager Finance Operations by managing and optimising processes across customer refunds, accounts receivable, and agency partner accounts. This job is essential for ensuring operational accuracy and strong financial control while fostering continuous improvement within the Finance Operations Team. Collaboration and teamwork are at the heart of how the team operates, creating an environment where everyone can thrive.
You'll be responsible for
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Overseeing the management of Customer Refunds and Accounts Receivable Teams
Ensure accuracy, timely processing, and alignment with business policies and regulatory requirements.📑
Managing Agency Partner Accounts
Handle prepaid agent account management, postpaid credit management, invoicing, collections, and account reconciliation.⚙️
Identifying and leading process improvement opportunities
Reduce manual handling, improve accuracy, and strengthen finance controls through automation and system enhancements.Key criteria
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Experience in finance operations
Demonstrated experience in Accounts Receivable or Customer Refunds.View
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Strong analytical skills
Ability to interpret large and complex data sets effectively.View
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Continuous improvement mindset
Experience with process mapping and workflow optimisation.View
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