About the job
The Finance Support Officer – Debt position is an exciting opportunity to join the Revenue & Debt Management team at Government Shared Services. This job plays a crucial role in ensuring the financial sustainability of government agencies by managing debt effectively and providing excellent customer service. The team thrives on collaboration, continuous improvement, and a commitment to delivering meaningful services across NSW.
You'll be responsible for
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Undertaking debt management processing activities
Managing inbound and outbound customer contact related to debt management.🔍
Analysing customer invoices
Reviewing payment arrangements and account information to support effective debt recovery.🗨️
Providing accurate advice
Delivering timely and accurate advice to customers and stakeholders on debt management processes.Key criteria
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Debt management experience
Experience in debt collection or accounts receivable environments.View
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Customer service skills
Demonstrated ability to manage sensitive customer conversations.View
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Analytical skills
Proven ability to analyze financial information for decision-making.View